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5.4 Quality Assurance Outline

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5.4 Quality assurance

Key words

Notes

1. Analyse the move from traditional quality control methods to total quality management (TQM). Total quality culture
 Total quality culture (TQC) is a philosophy which occurs in organizations that embed quality in all aspects of business activity, with every employee accustomed to being responsible for quality control and quality assurance.
 Total quality management (TQM) is the process that attempts to encourage all employees to make quality assurance paramount to the various function of the organization.
 Zero defects refers to the objective of producing each and every product without any defects (mistakes or imperfections). The benefits of such an approach are eliminating waste and reworking time (the time taken to correct faults). Achieving zero defects can also lead to a better reputation for a business. o Advantages
▪ Motivation is likely to improve since workers are empowered and involved in decision-making
▪ Wastage is reduced or eliminated thus preventing firms from having got dispose of defective goods. This can therefore lead to lower costs of production
▪ TQM can improve the image and reputation of an organization
▪ Customer needs are a central focus of he production process. Hence, TQM can help to give business a competitive edge over its rivals o Disadvantages
▪ There are costs in establishing and maintaining a quality management system
▪ Trying to improve quality will also require sufficient finance for the costs of training and developing staff or the cost investing in new technologies
▪ TQM only works if every member of the organization, irrespective of their position or role, is fully committed to quality assurance. This also means that managers must set an example for other in the organization
▪ TQM can become quite bureaucratic as procedure and processes must be properly audited and administered
▪ There is a time lag before the benefits of TQM actually surface. A further complication is that there is no guarantee that TQM can be successfully implemented o Computer-aided design (CAD) is the process of using dedicated computer hardware and software in the design process. o Computer-aided manufacturing (CAM) is the process of using sophisticated machinery and equipment in the production process.

2. Explain the role of Kaizen in quality improvement. Continuous improvement
 Kaizen is the Japanese term for 'continuous improvement'. It is a philosophy followed by those who strive for a total quality culture. Quality circles
 Quality circles are groups of workers that meet on a regular basis to identify problems related to quality assurance. They then give consideration to alternative solutions to the identified problems, before finally making recommendation to management.

3. Evaluate different approaches to quality improvement.

Quality means that a good or service must be fit for its purpose by meeting or exceeding the expectations of the consumer. o Physical appearance o Image and reputation of manufacturer or seller o Reliability o Durability o Fit for purpose o Safety features o Customer service o After-sale services The Importance of quality
 Quality - a product matches the design specifications
 Governments intervene in business activity to promote and monitor minimum quality standards for certain products.
 Meeting standards - has met safety and quality standards

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